Returns
Step 2
In the Email field, enter your email address, and then click Continue.
Step 3
You'll receive a six digit code to your email, which you will need to enter to log in to your account.
Step 4
Click the order that you want to submit the return for.
Step 5
If your order has more than one item, then select the items that you want to return.
Step 6
Select a return reason and click 'Request return'.
Step 7
You will receive an email with returns instructions and details of your return. Please print this off and add it to the returns package.
Step 8
Package up the item(s) in the original box and send it back to our returns address.
Refund's are processed within 5 working days of the good's arriving back with us
Please ensure that you have checked our full returns policy below to ensure your return is dealt with efficiently
Returns address:
CT Carbon Returns, 25b Knowl Piece, Wilbury way, Hitchin, Hertfordshire, SG4 0TY, United Kingdom
If you have any further questions, please get in touch via chat or by calling us on +44(0)208 004 2550
